Shipping policy

Shipping Policy

Processing Time
All orders are processed within [5-7] business days (excluding weekends and holidays) but we always do our best to make sure your order will get to you as fast as possible. After receiving your order confirmation email. You will receive another notification when your order has shipped.

Shipping Rates and Delivery Estimates
Shipping charges for your order will be calculated and displayed at checkout. Estimated delivery times vary depending on your location.

Delays may occur due to unforeseen circumstances such as weather conditions, customs processing, or carrier issues.

Shipping Destinations
We currently ship to the following regions/countries: The Netherlands, Australia, Belgium, Bulgaria, Canada, Cyprus, Denmark, Germany, Estonia, Finland, France, Greece. Hongary, Ireland, Italy, Croatia, Latvia, Lithuania, Luxemburg, Malta, Norway, Austria, Poland, Portugal, Romania, Singapore, Slovenia, Slovakia, Spain, Czech Republic, United Kingdom, United States, Sweden, Switzerland. If your location is not listed, please contact us to see if we can make possible arrangements.

Order Tracking
Once your order has shipped, you will receive a tracking number via email. You can use this number to track your order through the carrier’s website.

Lost or Damaged Shipments
We are not responsible for lost or damaged packages due to carrier issues. However, if you experience any issues with your shipment, please contact us at info@lightsoflilith.nl so we can assist you.

Customs, Duties, and Taxes
International orders may be subject to customs duties and taxes imposed by the destination country. These charges are the customer’s responsibility and are not included in our shipping fees.

Returns Due to Incorrect Address
If a package is returned to us due to an incorrect or incomplete address provided by the customer, additional shipping charges may apply for reshipment. Please ensure your address is accurate before completing your order.

Contact Us
If you have any questions regarding our shipping policy, please contact us at info@lightsoflilith.nl or our contact page.